Viewpoint
“I Regret to Inform You... Your Service Sucks!”
Sounding a wee bit harsh, perhaps, but if success breeds complacency it is high time some of our fledgling brands wake up. There is no doubt the fast-casual players are approaching their day in the sun but without some serious improvement in training, the clouds will roll in. These are the times that try consumers' souls! It is no longer the exception, but most often the rule that customer focus falls rapidly through the cracks of the drain board. What ever happened to the days when we were trained and subsequently trained others to “jump” when the guest walked in the door?
No Train... No Gain
Strengths-Based Coaching
Have you ever noticed that when you're doing something that comes naturally to you, you lose track of time? You forget to eat or take breaks — and when you've finished the task, you actually have more energy than when you started? Now imagine that you can harness that kind of motivation and commitment in your team, and create consistent, near-perfect performance as a result. That's what strengths-based coaching is all about.
FYI Candidates
Lead, Follow or Get Out of the Way
5 Leadership Skills Everyone Needs to Succeed
You don't have to have a high-paying job — or even a corner office — to be a leader in today's trickle-down corporations. “Leaders — at all levels — and in all capacities — are the backbone of any organization,” says Leadership Development Institute.
The Big News
Outback president resigns
Returns to Mexican Restaurants, Inc. as CEO
TAMPA , Fla. (Mar. 30) After less than four months on the job, Curt Glowacki has resigned as president of the 953-unit Outback Steakhouse chain for personal reasons, parent company OSI Restaurant Partners Inc. said late Friday.
Executive Movements
MADISON, Ga. — AVADO BRANDS, parent of the 95-unit DON PABLO'S and 22-unit HOPS casual-dining chains, has named PAUL SEIDMAN senior vice president of research and development, purchasing and quality control. He will join the company April 2. Seidman most recently was vice president of food and beverage procurement for Cosi Inc.
The Big Financial News
Landry's takes $8.6M charge for stock-option mistakes
HOUSTON (Apr. 2) LANDRY'S RESTAURANTS INC. reported last week that it would take a non-cash charge of about $8.6 million to correct past stock option accounting errors.
Join Us
Elevating Women Leaders WFF Annual Leadership Development Conference
April 15-18, 2007 at Gaylord Palms Resort & Convention Center Orlando, Florida.